Last Updated: October 2025

At Cert4Prep.com, customer satisfaction is our top priority. We aim to provide high-quality, reliable Windows-based practice test software to help you pass your IT certification exams with confidence.

This Refund and Returns Policy explains when and how you can request a refund for your purchase.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all products.
If you are not satisfied with your purchase, you may request a refund within 30 days of the order date — no questions asked.

2. Eligibility for Refunds

To qualify for a refund:

  • Your software license must not be activated or shared with others.
  • The refund request must be submitted within 30 days of the original purchase date.
  • Refunds will not be issued for:
    • Products purchased over 30 days ago.
    • Orders where the software has been downloaded, installed, or used extensively.
    • Requests made due to incompatibility with your device if system requirements were not reviewed before purchase.

3. Non-Returnable Digital Products

Since all Cert4Prep products are digitally delivered, no physical returns are required.
Once the download link or license key has been issued, the product is considered delivered and used.

4. Refund Processing

Once your refund request is approved:

  • Refunds are issued to your original payment method within 5–10 business days.
  • You will receive an email confirmation once your refund is processed.

If your refund does not appear after 10 days, please contact your bank or payment provider for further assistance.

5. Contact Us

If you have questions about our refund or return policy, please contact our support team anytime:
📩 Email: support@cert4prep.com
💬 Live Chat: Available 24/7 on our website

Cert4Prep Guarantee

Your success is our goal.
We stand by the quality of our software and strive to ensure every user enjoys a smooth and rewarding exam preparation experience.

Cert4Prep.com – Prepare. Practice. Pass with Confidence.